The responsible for, Pan y Rosas online SL with N.I.F. B10537462 (hereinafter, the Owner of the Site) makes available the website (hereinafter, Website) with the following Terms of Use.

1. Acceptance of the Conditions of Use

By accessing or using this Web Site you agree to be legally bound by these Terms of Use and all terms and conditions contained or referenced herein, as well as any additional terms and conditions contained on the Web Site. If you do NOT agree to all of these conditions, you should NOT access or use the Web Site.

Modification of the Conditions

The Owner of the Site may modify these Terms of Use at any time. The modified Terms of Use shall apply once they have been published. You will be deemed to have accepted such modifications if you continue to access or use the Web Site after publication. We advise you to regularly review all applicable terms and conditions.

The Site Owner reserves the right to discontinue or make changes or updates to the Site or its content at any time without notice. Furthermore, the Site Owner reserves the right to restrict, refuse or terminate the access of any person to the Site or any part thereof without prior notice and for any reason whatsoever, at its sole discretion and with immediate effect.

3. Privacy Policy


The person responsible for the treatment is: Pan y Rosas online SL (hereinafter with CIF B10537462, street address c. Rosselló, 44, 08328 Alella (Barcelona). Phone 607641154 and E-mail


In compliance with the provisions of the European Regulation 2016/679 General Data Protection Regulation, as well as any applicable national law, we inform you that at we process personal data provided by users of its website for the purposes identified below:

– To process your registration as a customer, enabling the purchase, all the steps associated with it and the subsequent shipment of the products purchased through the website.

– Resolve doubts and/or queries that may arise through the web forms.

– Sending commercial communications about the products offered in via email as long as you have given express consent in the box provided for this purpose.


Your personal data will not be disclosed to any third party, except to those for whom their intervention is necessary for the proper management of the provision of the service such as the transport agency.


There are no international data transfers.


Your data will be kept for the duration of the contractual relationship or, where appropriate, until their deletion is requested by the means described in point 6.


The rights of users of in relation to the collection and processing of data are as follows:

Right of access, rectification, erasure, limitation of processing, opposition to processing, data portability and when the processing is based on prior consent, the right to withdraw it at any time.

In order to exercise their rights, users may use the following channels:

– By mail to the address indicated in paragraph 1 Responsible for the Treatment.

– By e-mail to indicating your identity and the right you wish to exercise.

Finally, we inform you that you can contact the Spanish Data Protection Agency and other competent public bodies for any claim arising from the processing of your personal data.

4. Exemption from liability

All information (including, but not limited to, text, images, graphics, links and other materials) on the Web Site are provided on an “as is” basis as provided to us by the various laboratories and suppliers.

In particular, the Site Owner cannot provide any guarantee that (i) the Web Page meets your needs, (ii) the Web Site is available on an uninterrupted, correct, secure and error-free basis; or (iii) the results that may be obtained from the use thereof (including any information and materials on this Web Site) are correct, complete, accurate, reliable or otherwise meet your requirements.

5. Registration

In order to purchase products through the Web Page, you must register as a customer. Registration is free of charge.

When you register you must provide an e-mail address and a password as access data, in addition to other personal information necessary for the proper functioning of the services that the Holder provides through this Web Page.

You agree to keep your registration correct and up to date and to maintain the confidentiality of your access data and in particular your password. You also agree to assume responsibility for any activities that occur under your account, username and password that are due to your conduct, omission or negligence. If you become aware of any suspicious or prohibited conduct in connection with your account, you agree to contact us immediately by any of the means available and indicated on the Website.

6. Pricing

All sales prices are shown in euros.

In the price shown for each product, the VAT is included in the final price of the cart, but not the shipping costs, which will depend on the amount of the order, the destination of the purchase and the selected shipping method. The supplements for payment by PayPal or Cash on Delivery are at the User’s expense and will be added to the total amount of the order. All costs will be clearly indicated before confirming the order.

The Site Owner reserves the right to modify prices and/or shipping costs at any time and without prior notice. Such changes shall be effective from the time of publication and shall apply to all orders placed after the date/time of publication.

If you need an INVOICE for your order, you only have to indicate your fiscal data including the VAT number in the comments section and we will indicate it in your customer file so that you can receive it with every purchase.

7. Availability

Orders will be shipped within the limits of available stock.

The Owner of the Site makes a great effort to keep the stock updated, so if a product is out of stock it will be notified as soon as possible.

Given this eventuality, if the sale of a product is not possible, you will have the right to cancel all or part of the order, being reimbursed the corresponding amount. If you decide to go ahead with the purchase, the order will be served when there is sufficient stock for all the products ordered, even if this means not complying with the usual delivery times.

8. Mode of shipment

Spain: Shipping costs will be free on purchases over 50€. If the amount of the purchase is less than 50€ the shipping cost will be 3,95€ within the peninsula, increasing according to destination.

For more information see Shipping page.

If you need an INVOICE for your order, you only have to indicate your fiscal data including the VAT number in the comments section and we will indicate it in your customer file so that you can receive it with every purchase.

9. Delivery Deadlines

Delivery times are subject to product availability and stock. The usual delivery time from the moment the order leaves our distribution center is between 1 and 2 working days maximum for mainland Spain and 2-3 working days for the Balearic Islands. For other destinations please contact us and we will inform you. At the moment we do not ship to the Canary Islands.

The Owner of the Site makes every effort to respect the delivery times mentioned above, however, delays may be caused by the transport company due to loss of packages, loss of the goods or other unforeseeable or insurmountable causes of force majeure that delay delivery.

On Saturdays, Sundays and holidays there is no pick-up or delivery service, which should be applied when calculating delivery dates.

In case of payment by bank transfer, the deadlines are established from the moment the bank confirmation of the transfer is received.

We do not ship to P.O. Boxes.

10. Methods of payment

The Owner of the Site makes available to you different payment methods.

If you choose to pay by Paypal the payment will be charged at the time of purchase, provided you have obtained prior authorization from your bank or cashier. If payment has not been authorized, your order cannot be processed.

If you choose to pay by bank transfer, your order will be held until you make the corresponding deposit in the indicated account. Once the payment has been verified, the order will be shipped. Remember to add the order number in the concept of the transfer in order to locate it easily. If the payment has not been made within 5 calendar days from the confirmation of receipt of the order, it will be automatically cancelled by our system.

If you choose to pay by credit or debit card, your order will be processed automatically. Payments are managed through the Stripe platform, 100% secure payment.

The Owner of the Site reserves the right to modify at any time and without prior notice the account number for the realization of payments so you should consult this account number in each transaction made.

11. Right of Withdrawal

The User has fourteen (14) calendar days from receipt of the order to return a product with which he/she is not satisfied. We will not accept returns of custom-made products, i.e., those that are not for sale on our website, are not in our product catalog and are brought expressly for the customer who requests them.

To do so, you must contact the Owner of the Site by sending an e-mail to with the following model cancellation form:

– To the attention of:

– I hereby inform you that I withdraw from my contract of sale of the following good (please indicate the name of the product)

– Received on (indicate the date of receipt of the order)

– Order number (Indicate order number)

– Order holder

– Address of the consumer or order holder

– Date of withdrawal

– Consumer’s signature

You must send the products to us at the sender’s address, see section 13, if possible and for greater security, in their original packaging, in perfect condition, unused or unused and complete. For reasons of health protection and hygiene (Ref. BOE-A-2014-3329), being food supplements and cosmetics, the products are sealed, so they can NOT be unsealed when returning them. Items that have been shipped unsealed, opened, incomplete, spoiled or damaged by the Customer will not be accepted.

It is very important that you return the products perfectly packed. If the products are damaged due to improper packaging, the return will not be accepted.

Once we receive the returned products and check their good condition and condition will accept the return and proceed to refund the amount of the products through the same payment method used by the customer in their purchase. The amount paid for the product will be refunded. The maximum term for the receipt of the payment is 14 calendar days from the date on which we are informed, as indicated above, of the intention to withdraw from the purchase and provided that the goods have been returned to us and the condition of the goods has been checked to ensure that they are undamaged.

12. Returns Due To Defects Produced In Transportation, Product Defects Or Shipping Error.

The packaging of your order is designed to avoid breakage and the courier companies we work with are well aware of the fragility of the product, but if despite this there is any breakage, to comply with current regulations, it is very important that at the time you receive your purchase, check that the packaging has no deterioration, blow or apparent damage.

If you have one, please note it on the delivery note to be signed upon receipt of the order. It is important that you check the order as soon as you receive it to verify that the contents are in good condition and that there have been no incidents.

If you observe any incidence in the product, please contact us through the Customer Service Form or send an email to informing the problem you have with your product and indicating the following data to facilitate the return process:

– Order number

– Name and surname

– Code or name of the product to be returned

– Complete address for pick-up

– Contact telephone number to coordinate pickup

If you have noticed any anomaly in the content of any product once unsealed, please contact through the Customer Service Form or write an email to indicating the problem and write down the data we have mentioned above. Once the product is in our warehouses we will send it to the corresponding laboratory for analysis and study.

If there is any error in the shipment, proceed in the same way. We will review the recordings made at the shipping warehouse to ensure that there has been such an incident. If so, we will replace or complete the order free of charge.

In no case will be accepted shipments made with postage due, except in those cases expressly authorized by the Owner of the Page.

Once we receive the returned products and check their state and condition will accept the return of the products and proceed to refund the amount by the same method of payment used by the customer in their purchase, or if applicable, the shipment of the new product.

13. Complaints and Suggestions

For any suggestion, complaint or comment, you can contact us through the Customer Service Form, send an e-mail to

Each product file marketed through this website is based on the data provided to by the manufacturer and/or distributor of the product in Spain. The products marketed are duly registered as food supplements in the corresponding public registry. In no case should customer evaluations of products be considered a substitute for proper medical or pharmaceutical advice.

The information presented on this website is for informational and guidance purposes only, is not intended to replace medical advice or treatment and should not, under any circumstances, be considered as a form of medical care on the subject. The basis for this information is based on scientific studies (either in humans, animals or in vitro), professional experience and traditional use, as cited in each specific article.

The results mentioned may not necessarily occur in all individuals. cannot guarantee that all the information contained in this website is complete, up to date and accurate, as the scientific state of the art changes and evolves rapidly. Under no circumstances should the opinions and comments expressed by users and contributors to this website be considered a substitute for proper medical or pharmaceutical advice. The owner of this website does not necessarily identify with such opinions and comments.

A health professional should always be consulted before starting a health program. If you have any health problem and before using any food supplement, consult your doctor, pharmacist or nutritionist. Given the merely informative and orientative purposes of the information contained in this website, the authors of the information and shall have neither responsibility nor liability of any kind with respect to any loss, damage or harm caused by an improper use of the information contained in this website and the lack of prior consultation with a doctor, pharmacist or nutritionist.

15. Resolutory Clause

The total or partial breach by the User of any of its obligations and in particular the delay of payment by any of the methods, could imply, at the discretion of the Owner of the Site, the cancellation of orders in progress.

16. Applicable Law and Jurisdiction

These General Conditions are governed by Spanish Law. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user’s domicile.

We also remind you that you can access the European Union’s online dispute resolution platform by following this link: